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Guidelines / FAQ

Guidelines

What can I bring into the festival?

  • Lowback chair (one per person; 35” or lower)
  • Sunscreen (protect yourself)
  • Cell Phones/Tablets (remember to Facebook and Tweet while you’re at the festival)
  • Binoculars
  • Fanny packs
  • Small blanket or beach towel (one per person; max size 8’ x 8’)
  • Personal hand-held cameras (no detachable lenses, tripods, or pro cameras)
  • Umbrellas (must be set-up on the outside perimeter – please do not block the view of other patrons)
  • Strollers (wagons and tyke bikes not permitted)
  • Unframed backpacks
  • Cigarettes/Lighters (in the designated smoking section – see site map)
  • Food and non-alcohol beverages (factory sealed in plastic bottles)
  • Small cooler or picnic basket (16” wide x 16” high 16” x long – no exceptions)
  • Clear plastic containers or bags
  • Plastic cutlery

What should I leave at home?

  • Illegal substances
  • Alcohol (alcohol will be sold at the festival)
  • Knives/Weapons of any kind
  • Video cameras or video recording equipment. Video recording is prohibited.
  • High-back chairs (chairs must be 35” or lower when set up)
  • Glass/Glass Containers/Aluminum Cans
  • Camelpacks/Bota Bags
  • Flags/Stickers/Flyers
  • Tents/Lawn Furniture/Large Tarps
  • Pets (exceptions made for service animals)
  • Professional or pro-sumer cameras and/or equipment (no large/long/zoom/detachable lenses or tripods)
  • Fireworks/Explosives/Laser Pointers
  • Skateboards/Scooters/Wagons/Motorized Vehicles
  • Bicycles inside the festival grounds
  • Illegal vending is not permitted. No unauthorized/unlicensed vendors allowed
  • Open beverage containers or thermoses
  • Uncooked meat, poultry, or fish
  • Grills/BBQs
  • Metal utensils or containers

Please note, all personal belongings will be searched prior to entrance, so please adhere to these rules so that others will not be delayed during the entrance process.

FAQ

How much are tickets day-of-show?

Day-of-show tickets are $10 more expensive, while supplies last. Day-of-Show prices start at 11:59 p.m. Friday, July 15th.

What are the payment options?

PAY IN FULL Selecting this payment option will allow you to pay for your order in one complete transaction. LAYAWAY PAYMENT PLAN Selecting this payment option will allow you split your purchase into 3 or 6 easy interest free payments, with the remaining total to be automatically deducted from your account.

Where can I purchase tickets?

You can purchase tickets online through our website. If you have any questions regarding tickets please call the Omega Events Box Office: (949) 360-7800. You can also email us at jazz@omegaevents.com.

Will there be tickets sold at the event?

We will sell tickets the day of the event unless we sell out of tickets prior to the event. If that occurs, we will notify customers in a newsletter sent by email. Add me to your e-newsletter list to receive updates on artists, tickets, etc.

Are upgrades available?

Upgrading tickets is an option before the event or at the festival, as long as the specific ticket type you want to upgrade to is not sold out. Day-of-show upgrade prices will be listed at the event. There is no “down-grading” of tickets. Please visit Customer Service at the Front Gate to upgrade to your tickets while at the event.

Are there discounts for kids?

Of course! Kids General Admission tickets for the weekend are only $20 (ages 6-12) and all kids age 5 and under are FREE!

When will I receive my tickets?

Right away! Please download and print your E-Ticket from the link located inside the confirmation email, and bring it to the Front Gate of the festival. If you are unable to print your tickets, don’t stress! We can assist you the day of the show. Please visit Customer Service at the Front Gate with your order number and photo ID ready. For Gold and VIP parking, you will receive your parking tag by mail to the address listed in your order approximately 1 – 2 weeks prior to the event at no extra charge. If you need to update your mailing address, please contact our box office at (949) 360-7800. We are open Mon-Friday from 10:00 a.m. to 4:00 p.m. PST.

Can I change the card I used for my layaway plan?

Yes, you can. Please contact our box at (949) 360-7800, or email us at jazz@omegaevents.com to receive assistance. We are open Mon-Friday from 10:00 a.m. to 4:00 p.m. PST.

How long is the 2016 layaway option available?

The layaway plan is available through 11:59 p.m. PST on April 14, 2016. Please note that the second payment will be automatically deducted from your account on April 15th.

When do the gates open to go into the festival?

Doors open at 10:00 a.m. for GOLD, VIP and General Admission! The music will end around 9:30 p.m. on Saturday and 8:30 p.m. on Sunday.

What's the best time to arrive?


The best time to arrive for JazzFest West is early! The line usually forms as early as 6:00 a.m.!

I bought weekend passes, how do I get in both days?

Upon entry into the festival, your ticket will be exchanged for a wristband that you must wear for the duration of the entire weekend. Do not remove your wristband. It is non-transferable and non-exchangeable.

Is re-entry allowed at the festival?

Re-entry into the festival is only allowed with the proper wristband securely affixed to your wrist. Stretched, torn or tampered with wristbands will be confiscated by security.

What if I lose or break my wristband?

If you lose your wristband, you will have to purchase another ticket to the festival. Please keep wristbands on at all times. Treat your wristband like CASH!! If your wristband accidentally breaks or is damaged, please immediately go to the Customer Service at the Front Gate.

Will I be searched upon entry to the festival?

All of your belongings brought into the festival will be searched.

Can I bring food to the festival?

JazzFest West attendees will be able to bring in food to the event. Pack a picnic (with permissible items) and enjoy a beautiful day at Bonelli Park. Please review our festival guidelines for more details.

What can I bring to the festival?

A low-back chair, blanket, food, still camera (no video), sunscreen, and cash/ATM/Debit/Credit Cards. Umbrellas and high-back chairs must be placed on the perimeter of the seating area (courtesy rule – if you are blocking someone's view, you may be asked to move). Please visit our Guidelines page for more details

What should I leave at home?

Please do not bring the following items: professional cameras, pets, audio or video recording equipment, canopies and tents. All seating (except Gold and VIP) is lawn seating... bring a blanket or low-back beach chair. Umbrellas and high-back chairs must be placed on the perimeter of the seating area (courtesy rule – if you are blocking someone’s view, you may be asked to move). Please visit our Guidelines page for more details.

What are considered professional cameras and professional digital cameras?


Any camera with a removable lense(s).

How 'bout some directions to the festival?

Frank G. Bonelli Regional Park is located adjacent to the Raging Water Park in San Dimas, just 15 miles east of Pasadena. We suggest you exit the 10 Freeway at Fairplex Drive. Then turn left at Via Verde. 120 E. Via Verde Drive San Dimas, CA 91773

Where can I park my car at the festival?


You may park at the offsite parking lots (only available for purchase day-of-show). We provide busses to take you to the front entrance of the festival. Purchase Preferred parking for $20/day in advance. Preferred parking is located inside of Bonelli Park, just a short tram ride from the venue. Learn more about the parking plan here. VIP parking can be purchased in advance for $20/day with VIP tickets ONLY (Limited supply available). VIP parking will be located in Lot 1 inside Bonelli Park. There will be a tram servicing the lot; however, most parking spaces will be within walking distance to the VIP Entrance. VIP parking passes will be mailed out 1 – 2 weeks prior to the festival. Gold parking is complimentary and included in the price of a Gold ticket. Complimentary Gold parking passes will be mailed out 1 – 2 weeks prior to the festival. Gold parking is located Backstage.

Where can I park my RV?

Please contact Bonelli Park regarding RV camping at 909.599.8355 (East Shore RV Park).

Will there be any shuttles from local hotels to the entrance of the festival?

No, we do not provide any shuttle services to the Front Gate.

I am a photographer/member of the press. How do I arrange a photo/press pass?

Please email press@omegaevents.com for information. Deadline for submission: July 1st.

Is there an on-site Box Office and Will Call?

Yes, our Box Office and Will Call are located at the main entrance. See our site map for details. If you are purchasing tickets at the festival please bring a proper form of payment and if you are picking up tickets during the festival please bring proper photo ID.

What forms of payment are accepted at the festival?

We accept the following payment methods at the festival: cash, ATM/Debit cards and credit cards (Visa, Mastercard, American Express and Discover.)

Why Did You Bill Me Twice?

If your credit card was declined when attempting to place an order, it may appear on your bank statement as a pending transaction. Some banks and credit card companies place a hold on a pending transaction for a certain period of time (usually 3 to 5 business days) and then release the funds back into your account. If you have any further questions, please contact your bank and/or credit card company.

I see a pending on my card but I never got a confirmation order on my tickets. Do I have tickets?


Your bank may put a hold on your credit card even if you’re order did not go through. Please contact Omega Events Box Office: (949) 360-7800 to inquire about the status of your order.

Are there ATM machines at the festival?

There will be several ATM machines at the festival. They appear as a green dollar symbol ($) on our site map.

Will I be able to buy food and drinks at the festival?

Jazz music and tasty food is an American tradition! The Food Court will include a variety of authentic vendors serving their eclectic menus: like tacos, hot dogs, or catfish. Our vendors are encouraged to serve their menu items on plates and containers made from compostable, biodegradable materials. Beverages of all types will be available including: beer, wine, cocktails, water and non-alcoholic beverages. The beverage cups this year will be made from fully-biodegradable, compostable materials derived from corn grown in the USA.

Are there vendors at the festival?

Yes, there are vendor booths located throughout the festival grounds!

Is there a JazzFest West store?

The Official Merchandise Booth always has a great selection of products, many of them made from organic materials.

How do I become a JazzFest West Sponsor or Vendor?

We are so thankful to all the supporters of JazzFest West, whether it be sponsors, vendors or music fans. If you would like to receive information on participating in JazzFest West as a sponsor, send us an email at sponsor@omegaevents.com or call (949) 362-3366. If you are interesting in participating as a vendor, please email vendor@omegaevents.com for more information.

Are there restrooms at Bonelli Park?

There are several restrooms located throughout the festival grounds. Please see the site map for locations.

Are there lockers available?

There are no lockers available on the festival grounds. Please be sure to secure your personal belongings and do not leave items unattended! JazzFest West, Inc. is not responsible for lost or stolen items.

Will there be first-aid on site?

Yes, first-aid will be located at the entrance of the festival. Please see our site map for details.

Is there a Lost & Found?

The Lost & Found booth is located at Customer Service at the Front Gate of the festival.

Is there security on-site?

Security will be stationed throughout the festival grounds.

Will you be posting set times in advance?

Set times for each performer will be posted on our website about 1-2 weeks before the festival.

Does the festival offer disability assistance?

The festival grounds are wheelchair accessible, but please be aware that this is a large venue with great distances between stages. In addition, it is an outdoor music festival situated in a park. Therefore, most travel is over natural terrain. ADA parking will be in Lot 2 (spaces are limited). These spaces are reserved for vehicles displaying state-issued (any state) disability placards or license plates. If approved, you will pay $20 and enter Bonelli Park (day-of-show ONLY). Accessible restrooms will be located throughout the concert site. Service animals trained to assist disabled persons will be allowed into the festival. Please email ada@omegaevents.com for any questions regarding assistance at the festival.

I want to book a hotel room.

Sheraton Fairplex is our partner hotel. Please visit our Hotel/Lodging page for more information.

Can I volunteer at the festival?

We need people to work in a variety of departments, including: front gate, beverages, parking and much more. We need volunteers who are ready, willing and able to go anywhere on the grounds and lend a helping hand. We want our volunteers to be flexible, but most importantly excited to be a part of an awesome team! Please inquire about becoming a volunteer at volunteer@omegaevents.com.

What if it rains?

The festival is Rain or Shine, artists and times are subject to change without notice, no refunds.

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